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1. Photo supply requirements: Normally, two photos are required. The first one is a clear photo of facial features, and the second one is a full body photo to determine clothing and posture. Of course, the second photo can showcase your creativity by adding various props, costumes, and scenes. As long as you provide the photo, we are responsible for realizing your creativity
2. Regarding delivery time: Normal 6-8 days for confirmation, urgent 2-3 days for confirmation, and delivery within 15 days. If you have any special requirements, please contact me.
3. Soft clay figurines, due to their pure handmade craftsmanship and the characteristics of clay, cannot be exactly the same as real people. It is precisely because of this that soft clay figurines can highlight their charm and fun, and instead become advantages. Therefore, picky and perfectionists should be cautious when taking photos
4. Handmade customized products are not suitable for 7-day unconditional returns and exchanges. If you have any problems with our attentive service, please communicate with us. Except for inappropriate and unfulfilled requirements, we will do our best to meet your needs. Because "whether the effect is good" or "like it is not" is a subjective opinion without standards, we will confirm the effect with the customer before firing, modify it according to the customer's requirements, and only proceed with baking after the customer agrees to confirm. If it involves returns, you will be responsible for over 60% of the payment amount for material and labor costs
5. Glue is a necessary tool for making handmade soft toys. If the glue breaks or the object falls off due to weather and transportation bumps, it is not a quality issue and cannot be refunded. Please contact us in a timely manner, and we will return it for repair or customer service will guide the buyer to bond according to the situation.