Shipping policy

SHIPPING POLICY

This policy is applicable only for Domestic (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

SHIPPING COSTS

We offer Free Shipping on all Standard shipping orders; however, some super heavy items, such as treadmills, may incur additional shipping costs depending on the delivery area. If this applies to your order, we will contact you to discuss the shipping charges before processing the shipment.

We also offer Express Shipping at a cost of A$15 for faster delivery.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Standard Shipping: Transit time is 2–8 business days (Monday to Sunday).
  • Express Shipping: Transit time is 1–4 business days (Monday to Sunday).
  • Order cut-off time: 08:00 PM Australia/Melbourne (UTC+10).
  • Order handling time: 1–2 business days (Monday to Sunday).

Change of Address

We cannot change the delivery address once it is in transit. If you need to change the delivery location, please contact us within 24 hours of placing your order at support@gifts-australia.com.au.

Cancellations

If you change your mind before your order has been dispatched, we can accept cancellations at any time. If the order has already been dispatched, please refer to our Refund Policy.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, please, if possible, reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for further instructions.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

We will provide you with a unique Order ID and a listing of the items you have ordered via email.

WHAT SHOULD I DO IF I DON'T RECEIVE CONFIRMATION?

We recommend checking your email’s SPAM/JUNK folder if you have not received an order confirmation from us.

If you want to return your product, please visit our Return Policy.

ESTIMATED SHIPPING TIMELINES

Shipping Method Transit Time Order Handling Time
Express 1–4 Business Days (Monday to Sunday) 1–2 Business Days (Monday to Sunday)
Standard 2–8 Business Days (Monday to Sunday) 1–2 Business Days (Monday to Sunday)

SHIPPING ONLY WITHIN AUSTRALIA

Business Address:
82 Bridge Mall, Ballarat Central, Victoria 3350, Australia

Email:
support@gifts-australia.com.au

Phone:
1300 768 603

Support Hours:
Monday - Fri (9 AM - 5 PM UTC+10)