FAQs

Frequently Asked Questions (FAQs)

🔹 What currency are the prices displayed in?

All prices on our website are listed in Australian Dollars (AUD).

🔹 When will my order ship?

We aim to dispatch all orders as quickly as possible.

  • Processing time: 1–2 business days

  • Delivery timeframe: 4–8 business days (Australia-wide)

  • Tracking: Sent via email within 1–2 days of shipment

📧 For shipping updates, contact Support at support@gifts-australia.com.au.

🔹 Can I return my order?

Yes! We offer a 100% money-back guarantee on defective or damaged products.

  • You must contact us within 30 days of receiving your order.

  • The item must be returned at your own shipping expense.

  • Include your name and order number in the return parcel.

📧 To initiate a return, email Returns at returns@gifts-australia.com.au.
📧 For complaints, email complaints@gifts-australia.com.au.

Note: If your package is in transit, you’ll need to wait until it arrives before requesting a return.

🔹 Can I cancel my order?

You can cancel your order without penalty, as long as it has not been shipped.

  • If your order hasn't shipped yet, we’ll process your cancellation right away.

  • If your order has shipped, please wait for delivery and use our return process.

📧 For cancellation requests, contact Support at support@gifts-australia.com.au.

🔹 I entered the wrong shipping address—what do I do?

Please notify us within 24 hours of placing your order if the address is incorrect.

📧 Email Support immediately at support@gifts-australia.com.au with your corrected details.

We cannot make changes after 24 hours and no refunds will be issued for incorrect address submissions beyond this timeframe.

🔹 How long does shipping take?

  • Domestic shipping (Australia-wide): 4–8 business days

  • Order processing: 1–2 business days

📧 For shipment delays or concerns, contact Max at max@gifts-australia.com.au.

🔹 Do you offer product personalisation?

Yes, we offer engraving and custom personalisation on selected items.

  • Personalisation fees vary depending on the product.

  • Customers must contact us before placing an order to confirm details and fees.

📧 Email our Info team at info@gifts-australia.com.au for all personalisation enquiries.

🔹 I have a complaint or an unresolved issue. Who do I contact?

We take all complaints and escalations seriously.

🔹 I have a legal inquiry, partnership proposal, or business matter.

📧 Please direct legal or partnership communications to: legal@gifts-australia.com.au

🔹 I have a billing or invoice-related question.

📧 Contact Accounts at accounts@gifts-australia.com.au

🔹 I still have questions—can someone help?

Of course! Our team is here to support you.

📧 For general assistance, email:

Please include your order number and explain your concern clearly to help us assist you faster.