FAQs

Frequently Asked Questions (FAQs)

πŸ”Ή What currency are the prices displayed in?

All prices on our website are listed in Australian Dollars (AUD).

πŸ”Ή When will my order ship?

We aim to dispatch all orders as quickly as possible.

  • Processing time: 1–2 business days

  • Delivery timeframe: 4–8 business days (Australia-wide)

  • Tracking: Sent via email within 1–2 days of shipment

πŸ“§ For shipping updates, contact Support at support@gifts-australia.com.au.

πŸ”Ή Can I return my order?

Yes! We offer a 100% money-back guarantee on defective or damaged products.

  • You must contact us within 30 days of receiving your order.

  • The item must be returned at your own shipping expense.

  • Include your name and order number in the return parcel.

πŸ“§ To initiate a return, email Returns at returns@gifts-australia.com.au.
πŸ“§ For complaints, email complaints@gifts-australia.com.au.

Note: If your package is in transit, you’ll need to wait until it arrives before requesting a return.

πŸ”Ή Can I cancel my order?

You can cancel your order without penalty, as long as it has not been shipped.

  • If your order hasn't shipped yet, we’ll process your cancellation right away.

  • If your order has shipped, please wait for delivery and use our return process.

πŸ“§ For cancellation requests, contact Support at support@gifts-australia.com.au.

πŸ”Ή I entered the wrong shipping addressβ€”what do I do?

Please notify us within 24 hours of placing your order if the address is incorrect.

πŸ“§ Email Support immediately at support@gifts-australia.com.au with your corrected details.

We cannot make changes after 24 hours and no refunds will be issued for incorrect address submissions beyond this timeframe.

πŸ”Ή How long does shipping take?

  • Domestic shipping (Australia-wide): 4–8 business days

  • Order processing: 1–2 business days

πŸ“§ For shipment delays or concerns, contact Max at max@gifts-australia.com.au.

πŸ”Ή Do you offer product personalisation?

Yes, we offer engraving and custom personalisation on selected items.

  • Personalisation fees vary depending on the product.

  • Customers must contact us before placing an order to confirm details and fees.

πŸ“§ Email our Info team at info@gifts-australia.com.au for all personalisation enquiries.

πŸ”Ή I have a complaint or an unresolved issue. Who do I contact?

We take all complaints and escalations seriously.

πŸ”Ή I have a legal inquiry, partnership proposal, or business matter.

πŸ“§ Please direct legal or partnership communications to: legal@gifts-australia.com.au

πŸ”Ή I have a billing or invoice-related question.

πŸ“§ Contact Accounts at accounts@gifts-australia.com.au

πŸ”Ή I still have questionsβ€”can someone help?

Of course! Our team is here to support you.

πŸ“§ For general assistance, email:

Please include your order number and explain your concern clearly to help us assist you faster.