FAQs

Frequently Asked Questions

🔹 What currency are the prices displayed in?

All prices on our website are listed in Australian Dollars (AUD).

🔹 When will my order ship?

We aim to dispatch all orders as quickly as possible:

  • Processing time: 1–2 business days
  • Delivery timeframe: 4–8 business days (Australia-wide)
  • Tracking: Sent via email within 1–2 days of shipment

For shipping updates, contact Support.

🔹 Can I return my order?

Yes! We offer a 100% money-back guarantee on defective or damaged products. You must contact us within 30 days of receiving your order. The item must be returned at your own shipping expense.

To initiate a return, email Returns.

🔹 Can I cancel my order?

You can cancel your order without penalty, as long as it has not been shipped. If the order has shipped, please follow our return process.

To request a cancellation, contact Support.

🔹 I entered the wrong shipping address—what do I do?

Please notify us within 24 hours of placing your order if the address is incorrect. We cannot make changes after this timeframe.

Email Support immediately with the corrected details.

🔹 How long does shipping take?

Domestic shipping within Australia takes 4–8 business days.

For shipping inquiries, contact Max.

🔹 Do you offer product personalization?

Yes, we offer engraving and custom personalisation on selected items. Personalisation fees may vary depending on the product.

For all personalization inquiries, email Info.

🔹 I have a complaint or unresolved issue. Who do I contact?

We take all complaints seriously. For complaints, email Complaints.

🔹 I have a legal inquiry, partnership proposal, or business matter.

Please direct legal or partnership communications to Legal.

🔹 I have a billing or invoice-related question.

For billing or invoice inquiries, please email Accounts.

🔹 I still have questions—can someone help?

Of course! Our team is here to assist you. For general inquiries, email: